Getting Started
How to open a MarketMates account
A sample walkthrough for creating an account and preparing your first trading setup.
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Getting Started
Verifying your identity documents
What to prepare when an account verification check is requested.
Funding & Withdrawals
Funding your account by card or bank transfer
A draft overview of common deposit paths and what to check before funding.
Funding & Withdrawals
Withdrawal processing times and checks
What happens after you request a withdrawal and why extra checks may appear.
Trading Platforms
How to reset your MT5 password
Steps to reset investor or master passwords for MT5.
Trading Platforms
Connecting MT5 on desktop or mobile
Draft connection checklist for logging in to MetaTrader 5.
Trading Conditions
Spreads, swaps, and commissions explained
Plain-English definitions of common trading cost terms.
Trading Conditions
Market hours and holiday changes
How trading sessions can change around weekends and public holidays.
ScaleMate / StockMate / Tools
ScaleMate overview and first setup
A sample intro to using ScaleMate as a planning aid.
ScaleMate / StockMate / Tools
Creating a StockMate watchlist
Draft/sample guidance for organising symbols inside StockMate.
Account & Security
Enabling two-factor authentication
Protect your account with a second sign-in step.
Account & Security
Updating personal details on your account
What to do when your address, email, or phone number changes.
Troubleshooting
Troubleshooting platform login issues
A quick checklist for common login problems across trading tools.
Troubleshooting
Not receiving MarketMates emails
Checks for missing verification, password, or notification emails.
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