Draft/sample guidance: Open your MarketMates account area and find the platform account settings. Choose the relevant MT5 account, then select the password reset option for the master or investor password. Save the new password securely and update it in MT5 before trying to reconnect. If login fails, check the server name, account number, and whether copy-paste added a space.
Trading Platforms
How to reset your MT5 password
Steps to reset investor or master passwords for MT5.
- Status
- published
- Owner
- Jonathan
- Updated
- 2026-07-17